Policy – Fancy Nails Boutique

1. LATE / NO-SHOW / CANCELLATION POLICY

Please contact the salon if you are running more than 10 minutes late for your appointment. We will do our best to hold your reservation and accommodate you if you arrive late. However, if you do not inform us of your delay, your appointment will be considered a walk-in. If you miss three appointments without notifying us, we will no longer accept appointment bookings from you. You will only be able to come in as a walk-in client. Your punctuality helps us serve you and all our clients better. Thank you for your understanding.

2. SERVICE GUARANTEE & NO-REFUND POLICY

We offer a seven-day repair guarantee for application-related lifting, chipping, or breakage affecting gel polish and nail enhancements. Please contact the salon promptly. Both notification and the repair appointment must take place within seven days of your original service date.

Complimentary repairs apply to the affected nails and maintain the original color, length, shape, and design. Damage caused by accidents, excessive pressure, biting, picking, or alterations made outside the salon is excluded. Requests reported or completed outside the seven-day period may require a paid repair.

A different color, design, shape, or length is considered a new request and may require additional payment. Changes based on personal preference are not included in the repair guarantee. Please review your nails before leaving and tell your technician about any concerns so we can address them promptly.

Completed services and gift certificate purchases are non-refundable. Service charges cover the technician's time, products, and completed treatments. An eligible nail or polish correction does not include a refund or repetition of the full manicure or pedicure.

3. REGULAR NAIL POLISH

Regular nail polish is not guaranteed against smudging, chipping, or wear after you leave the salon. Please allow sufficient drying time. If smudging occurs, contact us; we can remove and reapply the regular polish at no additional charge. This correction does not include a refund or repeat of the full manicure or pedicure.

4. PRICING & ADDITIONAL SERVICES

Please confirm pricing with your technician before service begins. Additional charges may apply to gel polish, designs, removal, length, shaping, and other requested upgrades. If you add or change services during your appointment, please confirm the revised price before the additional work begins. Any applicable card processing fee will be disclosed before payment.

5. LENGTH & SHAPE CHARGES

The following shapes will be charged: almond, coffin, ballerina, stiletto, tapered/narrow square, square.

Please be aware: Some nail shapes are difficult to create and may cause permanent nail bed damage if the nails are not long enough. Our prices for the length range from $5 to $30, depending on how long the nails are. Length charges vary and are not based on a fixed price because each person's nail bed is unique. The length charges of the nail must be proportional to the amount of material used, and the time it takes to mold it into the correct shape.

Acrylic Refills: A length charge will still be applied to acrylic refills because when the nails grow longer, more time will be spent correcting shape, adding thickness to the apex and tips, and correcting structure if the nails curve due to their length. Please note that we still charge for shaping in our refill service if your nails need to be trimmed.

6. GIFT CERTIFICATES

Fancy Nail Spa gift certificates are non-refundable and can only be used for service at our salon. They may not be used to purchase or exchange for other gift certificates or cash.

Please refer to the expiration date printed on your gift certificate. Please treat gift certificates as cash; lost or stolen certificates cannot be replaced.

7. PERSONAL BELONGINGS POLICY

Guests are solely responsible for keeping their personal belongings secure throughout their visit. The salon does not accept custody of, store, or monitor personal property, including handbags, phones, jewelry, cash, and other valuables. Please check your service area and take all belongings with you when leaving.

The salon does not accept responsibility for lost, misplaced, stolen, or damaged personal belongings and does not offer reimbursement for such losses. Guests must keep their valuables with them at all times.

8. CHILDREN & SALON COURTESY

Children under 12 must be supervised by a parent at all times. The salon does not provide childcare. Parents are responsible for their children's behavior and any damage they cause to salon property.

Please keep phone calls and conversations at a considerate volume. Abusive, threatening, or disruptive behavior will not be tolerated.

9. COMPLAINTS

If you have any issues, please inform the salon manager right away. If you prefer to discuss a concern privately, please call (210) 558-3410 and ask to speak with the manager.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON AT ANY TIME.

Thank you for your business and cooperation.

FANCY NAIL SPA